Analysis of existing procedures in the service sector
Development of a QM framework
- Responsibility of top management
- Quality assurance system
- Internal audits
- Measures of adjustment
Creation of a quality management system according to DIN EN ISO 9001:2000
Creation of a QM manual and a QM working manual
Preparation and execution of internal audits
Preparation of certification
Certified selection support
Designing, planning, and implementation of a DP-assisted QM system
User training for the QM system
Assessment of your process for ITIL
(Information Technology Infrastructure Library)
Assessment of your IT projects through project audits and reviews
