Quality Management (QM)

Our top maxims are quality of service and reliability for the customer.

  • Analysis of existing procedures in the service sector
  • Development of a QM framework
    • Responsibility of top management
    • Quality assurance system
    • Internal audits
    • Measures of adjustment
  • Creation of a quality management system according to DIN EN ISO 9001:2000
    Creation of a QM manual and a QM working manual
  • Preparation and execution of internal audits
  • Preparation of certification
  • Certified selection support
  • Designing, planning, and implementation of a DP-assisted QM system
  • User training for the QM system
  • Assessment of your process for ITIL (Information Technology Infrastructure Library)
  • Assessment of your IT projects through project audits and Reviews